We're excited to share a first look at some of the incredible sessions lined up for this year's event. From industry insights to dynamic presentations, these confirmed sessions represent just a taste of what you can expect.

More sessions and speakers will be announced soon, so check back regularly for updates. In the meantime, explore what's already on the agenda and get excited for what's ahead.

Full schedule and additional session details coming soon.

AI-Powered Innovation

Keynote – The Agentic Advantage – Velocity of Disruption
Brett StClair, ex-Googler and former Barclays Chief Digital Officer, examines AI's revolutionary impact on banking. Drawing from experience in tech and finance, he illustrates how the GenAI Industrial Revolution is transforming business at unprecedented speed. Brett traces the shift from traditional to AI factories, highlighting how banks must adapt to exponentially expanding AI capabilities that surpass Moore's Law. He provides concrete examples of how roles are transforming across industries, with particular relevance to financial services. He envisions a future where customer AI interacts directly with banking AI, enabling personalized service, enhanced self-service, expanded offerings, and deeper human relationships built on trust.
Brett StClair, Rebel Technologist, former Google and Barclays executive

Fraud and Making Humans More Human
 In an era where fraudsters evolve at lightning speed, the traditional approach of simply adding more barriers isn't enough. Discover how Lloyds Bank is transforming its fraud prevention ecosystem by  empowering colleagues with intelligent tools that handle the routine, freeing them to focus on what humans do best: complex decision-making, empathetic customer support, and creative problem-solving. Join us for an inside look at breakthrough use cases, see how technology can make banking more human, not less—and why the future of fraud prevention lies not in choosing between humans and machines, but in helping them work together brilliantly.
Grace Broadhurst, Head of Product – Economic Crime Prevention, Lloyds Banking Group, UK

Business Onboarding Reimagined with AI: From Compliance Burden to Competitive Advantage 
SME onboarding remains slow, costly, and manual, causing high drop-offs and delays. In today’s digital-first era, SME onboarding is a critical growth frontier. This keynote reveals how banks can harness AI-powered automation and real-time orchestration to transform onboarding from a costly chore into a seamless, strategic advantage—driving faster customer acquisition, operational agility, and scalable growth that redefines competitive leadership in business banking.
Sadeque Ahmed, Executive Director, Product Lead - Client Onboarding & KYC Platform, JP Morgan Chase, UK

Enhancing High-Value Customer Penetration through Data-Driven Personalization  
Discover how Kuveyt Türk transformed underperforming high-value customer relationships into profitable partnerships. Faced with affluent clients who weren't fully utilizing the bank's services, the team combined cutting-edge analytics with deep customer insights to create personalized "Private Banking-like" experiences. Through advanced segmentation, predictive modeling, and qualitative research, they developed tailored strategies that significantly boosted engagement and product adoption, demonstrating the powerful impact of blending data science with human understanding.
Dr. Ali Bağatır, Retail Marketing Group Head at Kuveyt Türk, Türkiye

The Shift in Retail Banking Comes When Each of Us Has Our Own Agent 
The revolution in retail financial services comes not when banks are using artificial intelligence (AI) to provide services to customers but when customers use AI to assess offers from financial institutions. 
Kirsty Rutter, MD, Group Strategic Investment Director, Lloyds Banking Group, UK

Panel: Hyper-Personalization Beyond Buzzwords: Ethical AI and Data in Customer Experience
This panel cuts through the marketing hype to examine real-world applications and implications of AI-driven hyper-personalization in digital banking. We’ll discuss practical strategies for implementing personalized customer experiences while navigating Europe's stringent regulatory landscape, including GDPR compliance, algorithmic transparency requirements, and bias mitigation. Attendees will learn how to balance sophisticated AI capabilities with ethical considerations, ensuring customer trust and regulatory adherence while delivering genuinely personalized banking experiences that respect privacy and promote fairness. 

Panel: Unlocking the Power of AI for Growth and Fraud Prevention
Explore the transformative potential of AI in banking, focusing on its dual role in enhancing customer relationships and combating sophisticated fraud. AI technologies are revolutionizing how FIs understand and serve customers—shifting from transactional interactions to meaningful relationships through predictive analytics and conversational AI that enable personalized, 24/7 service. Simultaneously, as digital scams grow increasingly sophisticated, AI offers powerful solutions for real-time fraud detection through transaction pattern analysis and AI-driven insights. Experts discuss how AI enhances customer engagement, creating more human banking experiences, and how emerging scam tactics can be tackled by AI-driven preventative measures.

Panel: Banking Reimagined: Automating Fraud & Compliance to Empower Retail Banking Growth 
As we navigate an uncertain 2025 financial landscape, this panel reveals how automation is revolutionizing traditional retail banking operations. Our experts will share:

• The shift from manual to automated compliance workflows, enabling retail bankers to focus on growth
• How the automation of AML and compliance processes is transforming customer engagement while strengthening security

 

Connected Customer Experiences

Putting People First in a Digital Age: The Cumberland's Human-Centered Approach 
As FIs embrace digital transformation, The Cumberland Building Society demonstrates how to balance technological innovation with authentic personal service. Celebrating 175 years as a customer-owned, purpose-led institution, we explore maintaining a "real people, not robots" philosophy while leveraging digital tools. Learn practical strategies for preserving warmth, respect, and personalized support across all touchpoints, proving human connection remains essential for sustainable competitive advantage in an automated financial landscape.
Des Moore, CEO, Cumberland Building Society, UK

The Shifts in New Generation Banking
The newer generations are looking at money significantly differently. This means that banks need to pivot and change the client journey to cater for these different expectations and way they deal with money.
Yorick Naeff, CEO BUX, ABN AMRO, The Netherlands

Leveraging Digital Community Hubs - How to Blend Heart and Tech Through Social Media
In a world where financial services are becoming increasingly digital, Roscommon Credit Union are proving that human connection still matters and that the two can co-exist powerfully. In this practical session, CEO Bernie Moran will explore how an Irish credit union is using social media as more than just a marketing tool it has become a digital extension of their community. Bernie will demonstrate how platforms like Facebook, Instagram, LinkedIn, TikTok, and YouTube are helping them reach members across generations educating them on savings, highlighting fraud prevention, promoting financial wellness and reinforcing the co operative values that set credit unions apart. This is not about chasing trends. It’s a strategic, value led approach that builds loyalty and strengthens brand value while staying rooted in community. Attendees will walk away with a new perspective on digital transformation one that proves embracing social media doesn’t mean losing your heart.
Bernie Moran, CEO, Roscommon Credit Union, Ireland

Integrated channels: The Next Frontier beyond Omnichannel 
Explore how K&H Bank is transforming customer experiences through unified channel strategies that seamlessly integrate branches, call centers, and digital platforms. We explore practical frameworks for implementing AI-powered tools and assisted sales technologies across all touchpoints, ensuring consistent service delivery and data-driven insights. Key findings demonstrate how connected channel architectures enable personalized customer journeys while maximizing operational efficiency and revenue opportunities. 
Norbert Kováts, Head of Omnichannel Transformation, K&H Bank, Hungary

Panel: The Branch Evolution: Blending Digital Innovation with Human Connection
FIs are transforming branches into dynamic hubs that merge technology with human expertise. Despite digital growth, over 40% of consumers still visit branches for account openings and loans, making seamless connected channel experiences crucial. Traditional transaction-focused branches are becoming advisory centers where automation handles routine tasks while staff focus on relationship-building and complex problem-solving. Moreover, AI has the power to change how branches operate, offering innovative solutions to enhance efficiency, customer satisfaction, and revenue growth. This session explores proven strategies for modernizing branch operations, enhancing employee capabilities through intelligent data integration, and implementing flexible service models that deliver technology's convenience alongside invaluable face-to-face guidance across all touchpoints.

Panel: Beyond Budgeting Apps
Building Financial Wellness Tools That Actually Change Behavior: Our experts will examine the gap between app downloads and actual financial improvement, sharing insights on designing tools that move beyond basic budgeting to address the psychological and emotional aspects of money management. 

Digital Strategy and Market Innovation

Growing the Difference through Leading-Edge Technology
Marco will take you on a journey of transformation in the financial world, explaining how to maintain a digital leadership role and prepare yourself to fully harness the potential of the next wave of technology. He provides concrete examples of how to become ready to successfully integrate emerging technologies (like Agentic/ GenAI), achieving the benefits of scalable technology and further improving the experience of customers and developers.
Marco Eijsackers, Global Head of Tech Strategy, ING, Netherlands

Kuveyt Türk 's Empatika Lab: A Neuro Way to Understand Customer Feelings on the Digital Channels
Kuveyt Türk stands out as the first and only Turkish bank to establish a fully equipped neuromarketing laboratory, known as Empatika. This presentation explores an analytical study designed to uncover the cognitive and emotional responses of our customers as they interact with our digital platforms. By leveraging advanced neuroscience tools—such as eye-tracking and EEG—the study reveals how different elements of the digital interface influence customer engagement and satisfaction. These insights offer strategic value for enhancing digital customer service and optimizing user experience across our digital channels.
Dr. Okan Acar, EVP, Digital Banking and Payment Systems, Kuveyt Türk, Türkiye

The Digital Revolution: Transforming Banking through New Technologies
The banking industry is undergoing unprecedented transformation as traditional institutions compete with agile fintech companies. This presentation examines key technological innovations reshaping financial services, including digital wallets, AI-powered personalization, conversational banking through chatbots, and biometric security solutions. We explore how open banking APIs enable new business models while machine learning drives hyper-personalized customer experiences. These technologies collectively represent a fundamental shift toward more accessible, secure, and user-centric banking ecosystems.
Ender Aydın, Digital Solutions Manager,  Ziraat Bank, Türkiye

Redefining Value: Navigating Cash, Compliance & Climate 
To deliver products that are available, affordable, accessible, and safe, we must rethink value creation. With cash under pressure, digital alternatives rising, sustainability demands growing, and regulation intensifying, the challenge is clear. This presentation shows how financial innovation can unlock impact — turning complexity into opportunity and enabling us to meet our KPIs 
Jan van Opdorp, Product Lead Cash and Interbanking, ING, Netherlands

Ukraine Insight: Digital Transformation for Customer Centricity in the Challenges of War
What was once simple personalisation in banking, like addressing a customer by name, has evolved globally. Now, it's about delivering highly relevant, individualised offers amidst a surge of information. Notably, Ukraine's retail banking sector is actively pioneering this global trend, moving decisively from inefficient mass messaging to sophisticated, client-centric engagement, even under challenging circumstances.
Dmytro Musiienko,  Member of the Management Board (Chief Retail Banking Officer), PrivatBank, Ukraine

Panel: Navigating Open Banking, BNPL, Card Payment Competition and the Digital Consumer: Opportunities for Traditional Banks
Open banking, competition for card payments, BNPL, an increasingly digital consumer, and more have changed the banking landscape forever and left many traditional banks feeling left out. This panel will discuss ways traditional banks can turn these challenges into opportunities.

Panel: Digital Transformation KPIs: Measuring Success Beyond Customer Acquisition
This panel explores how financial institutions can measure digital transformation success through metrics that go beyond traditional customer acquisition numbers. Our European banking experts will discuss key performance indicators for customer engagement and operational efficiency while sharing innovative approaches to tracking ROI, regulatory compliance, and internal culture transformation. Attendees will learn practical frameworks for evaluating the true impact of their digital initiatives and ensuring sustainable organizational change throughout their transformation journey.

The Evolution of Physical Banking Infrastructure

Cash to Card: A Collaborative ATM Deposit Service
Transform how your customers deposit cash by leveraging existing Visa and Mastercard infrastructure. This innovative service enables deposits at any participating ATM with the same simplicity as withdrawals, dramatically expanding accessibility and convenience. This presentation will explore the technical implementation, business benefits, and operational considerations of cash-to-card deposit services. Examine the key challenges encountered during deployment and current system limitations. Gain practical insights into how this technology can enhance customer experience while creating new revenue opportunities.
David Novotný, Product Owner, Česká spořitelna, Czech Republic

Transforming ATM Interaction: Aligning with NBG’s Digital Vision
Discover how National Bank of Greece’s extensive ATM network, unified through a common UI design and centralized design system, aligns with NBG’s digital strategy. Learn how this integration enhances user experience, brand consistency and operational efficiency, supporting the Bank’s vision of innovation and seamless service across all customer touchpoints.
Angeliki Ksona, Head of Self Service Banking and Effie Damigou, Head of Design Thinking, National Bank of Greece, Greece
     

Panel: Transforming ATM Operations to Build Future-Ready Networks
ATMs remain central to distribution strategies, serving as a crucial link between physical and digital banking. Customer expectations are rising, and financial institutions need to deliver fast, convenient, and personalized experiences. Yet traditional ATM operations drain resources through high maintenance costs, security vulnerabilities, and operational complexity that diverts focus from core banking innovation. In this panel, we examine how financial institutions are optimizing their ATMs by re-evaluating their operating models so they can deliver networks that aren’t just cost-effective, but truly customer-centric and future-ready. 

Panel: Beyond Competition: Building Financial Bridges Through Innovation and Shared Infrastructure
As traditional banking faces mounting pressures from digital transformation and changing customer expectations, a new paradigm is emerging: collaborative infrastructure that transcends institutional boundaries. This panel explores how strategic partnerships in ATM pooling, shared bank hubs, and joint service networks are not only reducing operational costs but actively expanding financial inclusion to underserved communities.