The Digital Revolution: Transforming Banking through New Technologies
The banking industry is undergoing unprecedented transformation as traditional institutions compete with agile fintech companies. This presentation examines key technological innovations reshaping financial services, including digital wallets, AI-powered personalization, conversational banking through chatbots, and biometric security solutions. We explore how open banking APIs enable new business models while machine learning drives hyper-personalized customer experiences. These technologies collectively represent a fundamental shift toward more accessible, secure, and user-centric banking ecosystems.
Ender Aydın, Digital Solutions Manager,  Ziraat Bank, Türkiye

From Transactions to Trust: The New Role of Distribution
Discover how Bank of Ireland is transforming its distribution strategy to meet the evolving expectations of customers. In this session, Bryan O’Hanlon shares how the bank is redesigning branches, expanding service models, and simplifying operations - all to create seamless, omni-channel journeys where digital efficiency enables deeper human connection. Discover how ‘digital and personal’ is becoming the new standard in retail banking.
Bryan O’Hanlon, Head of Strategy and Planning, Distribution Channels, Bank of Ireland, Ireland