Omnichannel Banking 2.0: Harmonizing Digital Innovation with Human Connection

In today's banking landscape, delivering seamless customer experiences across channels is no longer optional. Explore how financial institutions are reimagining their distribution strategy to give a consistent and enhanced customer experience; from standardizing transaction flows across mobile and ATMs to transforming branches into digital-first, human-powered advisory hubs. Examine successful approaches to branch automation, staff upskilling, and agile service delivery that balance digital efficiency with meaningful personal interactions.

Moderator:
Ariana-Michelle Moore, Strategic Advisor, Datos Insights 
Speakers:
Norbert Kováts, Head of Retail Omnichannel Transformation, K&H Bank, Hungary
Vladan Mladenovic, Branch Transformation Lead, Raiffeisen Bank International AG, Austria