Redefining The Branch: Thriving in The Digital Age?

With technology commoditising financial services, a forward- looking branch strategy enables FIs to differentiate themselves by focusing on in-person services and by illustrating their commitment to their local communities. What is the right strategy which can drive growth and future proof the branch in the digital age.

Moderator:
Gillian Shaw, Manager, RBR Data Services, Datos Insights
Speakers:
Wayne Measor, Director of Retail and Transformation, Yorkshire Building Society, UK
Andrew Gall, Head of Savings and Economics, Building Society Association, UK
Stuart Fearn MBE, Non-Executive Director, Society Matters CIC, UK