Digitizing Branch Advisory by Leveraging Mobile Banking Application

Discover how to digitize, personalize and empower branch-based advisory while always keeping the mobile banking app in the center of the customer service. Learn strategies to institutionalize existing branch best practices and ensure a consistent customer experience across your entire physical network. Master the orchestration of all sales and service channels through the mobile banking application; guiding customers seamlessly between digital and human channels.

Chairs:
Chris Herbert, Senior Manager, RBR Data Services, Datos Insights
Helen Amos, Manager, RBR Data Services, Datos Insights
Speaker:
Laszlo Bek-Balla, Head of Digital Channels & Contact Center, Erste Bank Hungary, Director