Maintaining Customer Access to Cash : Navigating Rising Costs and ATM Fee Challenges

Branch closures and the falling number of ATMs give rise to growing concerns over “cash deserts” in Europe. Local communities are being left with little access to notes and coins. With escalating hardware, software and CIT expenses, the cost of an ATM cash transaction is rising every year but interchange fees, which ensure ATM operators are compensated for the costs of maintaining and servicing ATMs, are not. The result is that FIs are rationalising their ATM fleets and the number of smaller independent deployers is falling as the market consolidates. However, ATMs are still the single best cash distribution network in the world so how can the industry ensure that cash deserts are avoided and access to cash is maintained across all communities?

Moderator:
Alex Maple, Manager, RBR Data Services, Datos Insights
Speakers:
George Zenzefilis, Director of Marketing, Euronet
Graham Mott, Director of Strategy, LINK, UK
Emma Chee, Head of Access to Banking and Cash, HSBC, UK