Delivering a Branch Strategy for Positive Customer and Community Impact

By investing in local communities and maintaining a robust presence on the high street, financial institutions can demonstrate their commitment to putting their customers first. A creative and innovative branch strategy also makes good business sense as branches are seen by customers as a symbol of stability and are therefore used for higher value transactions and services. Against a backdrop of rising overheads and the growth of digital banking, what are the hallmarks of a successful branch strategy?

Chairs:
Alan Burt, Senior Manager, Retail Technology Lead, RBR Data Services, Datos Insights 
Jeni Bloomfield, Manager, RBR Data Services, Datos Insights  
Speaker:
Julie-Ann Haines, CEO, Principality Building Society, UK

Empowering Accessibility: A Self-Service Strategy for the EAA

Discover how the European Accessibility Act impacts on hardware and software. Learn about Erste Bank ongoing accessibility initiatives. Explore key considerations and uncover innovative ideas to enhance user experience for all customers.

Chairs:
Alan Burt, Senior Manager, Retail Technology Lead, RBR Data Services, Datos Insights 
Jeni Bloomfield, Manager, RBR Data Services, Datos Insights 
Speaker:
Peter Michael Seitz, Channel and Retail Strategy, Channel Management Self-Service, Erste Bank, Austria