Generative AI (GenAI) is seemingly everywhere with a new headline and hyperadvanced new solution emerging on a daily basis. But what does this actually mean for banking and payments in 2024 and 2025? Beyond just vague non-industry specific use cases, banks now need to focus on the realities of what deployment of GenAI looks like. How can banks navigate the data management, risk, and customer service challenges that these new technologies inevitably bring? More than just challenges, this session will also look at efficiency gains and customer opportunities that GenAI creates by focusing on real-world solutions and platforms that are happening today and not just "pie in the sky" thinking about an unclear future.