Beyond the Branch: Reimagining Physical Banking with AI
Muhammed Said Özyürür (Kuveyt Türk)
As banking becomes increasingly digital, the role of physical channels is not disappearing, but evolving. Artificial Intelligence and advanced analytics are creating new opportunities to make physical banking more intelligent, efficient, and human-centric. In this session, Kuveyt Türk explores navigating this new era of branch banking.

Lessons from Commerzbank's Channel Strategy
Max Herzog (Commerzbank AG)
All banks are on a digitalisation journey, but some markets, and customer segments, are more comfortable with this than others. German customers, as a whole, are more hesitant than some to try branch automation technology. Equally, banks have to balance digitalisation efforts with a need to continue catering to “big life moments”, such as mortgage and investment decisions, and even previously digital-only banks recognise the importance of the branch for branding and customer acquisition. Join this fireside chat to hear how Commerzbank has navigated the hybrid of digital and physical, modern and traditional, in its channel strategy, and the lessons learned.

The Future of Branch Banking: Balancing Digital Innovation with Human Connection
Marie Meehan (Bank of Ireland)
Bank of Ireland is investing in both digital capabilities and its physical network to meet evolving customer needs. This fireside chat will explore how retail banking is adapting to changing customer expectations, the evolving role of the branch, and why human connection remains a key differentiator in an increasingly digital world.