Leveraging the ATM and New Technologies for Branch Transformation

Banks that want to compete well in an increasingly digital world must utilize technologies that enhance the customer experience, boost profitability and drive efficiency. Here, the modern ATM is a powerful delivery channel offering self-service capabilities that go far beyond traditional functionality.

In this fireside chat, Truist and KAL will discuss the value that ATMs and new technologies can bring to branch transformation strategies. The topics they will cover include:

• Migrating more transaction types to self-service
• Integrating ATMs with mobile and online banking channels
• Convenient customer identification methods
• ATMs as interactive marketing tools

Chair:
Rowan Berridge, Senior Manager, Datos Insights
Speakers:
Rob Hunter, Head of Sales and Business Development for North America, KAL
Brendan Watkins, Senior Vice President, Head of ATM & Teller Channel Strategy, Truist