Leading Change: Getting Buy-In for Retail Transformation
Fireside Chat

As new technologies challenge the traditional role of the branch, learn how leading banks drive behavioral change in the retail channel. In this fireside chat, hear how Centier Bank created a shared vision for the branch and built consensus among key stakeholders, resulting in faster decision making and change adoption. Gain insights and learn how to become a retail changemaker.

Speakers:
Deborah Lumpkin, Senior Partner, Centier Bank
Ben Hopper, Managing Director of Retail Strategy, Adrenaline


Cracking the Code: Transforming Data into Actionable Strategies for Retail Banking Growth

In the dynamic landscape of retail banking, understanding and responding to customer needs is more critical than ever. In this session, Erin Cohee, VP of User Experience at OneUnited Bank, unravels the complexities of utilizing AI, banking data, and innovative strategies to deliver actionable insights. The session draws on real-world examples from OneUnited Bank, illustrating how proactive communication, personalized approaches, and empathy can turn customer data into a successful customer journey. "Cracking the Code" provides attendees with tangible strategies to bridge the gap between understanding customer needs and implementing effective solutions in the fast-evolving landscape of retail banking.

Speaker:
Erin Cohee, Vice President, User Experience, OneUnited Bank