Driving Customer Engagement in a Digital-First World

The increasingly omnichannel customer engagement model requires retail banks to reconsider how they win and serve their customers, the role digital plays in and outside of the branch, and how to create greater value.

Moderator:
Ariana-Michele Moore, Advisor, Datos Insights
Speakers:
Jerone Abueva, Director and B2B Solutions Business Development Leader for Financial Sector, Samsung
Michelle Davis, Sr. Journey Architect, Truist
Susan Doyle, SVP and Head of Retail Banking, North Shore Bank
Paula Slagle, SVP and Head of Branch Transformation Technology Product, Wells Fargo