The digital self-service channel is vital for the modern bank. With the potential to move most every banking service into the customer’s hands, it is vital to digitalise those which make the most difference to the customer, and to the bank.

In this Fireside Chat, Carol Ng will explore the challenges banks can face, whose digital transformation journey is still nascent. We will hear how banks can work with vendors to transform from their antiqued, feature-based digital banking model to a modernized, intuitive, personalized, and proactive banking platform.