Transforming Customer Support: Kroo Bank's Experience with Generative AI

Discover how Kroo Bank transformed its customer support through the implementation of a generative AI chatbot. Hear the real-world experience of the bank, from identifying the need for AI-driven support to the successful deployment of the chatbot. Learn about the ongoing management of the AI system and its continuous improvement to meet evolving customer and bank needs.

Chairs:
Morten Jorgensen, Senior Advisor, RBR Data Services, Datos Insights
Sam Blackwell, Manager, RBR Data Services, Datos Insights
Speaker:
Alexey Gabsatarov, CTO, Kroo Bank, UK