Leveraging Tech Platforms to Become Ready for the Next Phase in Banking

Trends evolve rapidly and Big Techs have set the expectations for customer experience. To remain competitive in a world of tight competition and tech disruption, banks need to continuous adapt and transform. In this case study we will discuss pathways, pointers and levers to transform, anticipate next evolution steps and deliver superior customer experience at scale.

Chairs:
David Albertazzi, Director, Retail Banking & Payments Practice, Datos Insights
Tom Hutchings, Head of RBR Data Services, Datos Insights
Speaker:
Marco Eijsackers, Global Head of Tech Strategy & Transformation ING, Netherlands