In this fireside chat Neil Martin of NCR Atleos will be joined by Richard Talbot, MD of Cash and Self-Service, Group Cash Strategy & Transformation Lead to discuss NatWest’s bold vision for the future of self-service banking. This session will spotlight NatWest’s strategic investment in next-generation self-service technology and their transformative partnership with NCR Atleos. Discover how a full-scale refresh of their ATM network—featuring cutting-edge hardware and software— is enabling NatWest to respond to changing customer behaviour and to reshape customer and colleague experiences across the UK.

Explore how this collaboration is fueling innovation in three key areas:

• Next-Level User Interaction: Enhancing and simplifying self-service journeys for both customers and staff. Creating the foundations for future innovation.
• Integrated Marketing Touchpoints: Connecting bank-wide campaigns directly through self-service channels.  Leveraging high visibility digital real estate.
• Digital Avatars & AI: Experimenting with avatar technology integrated with NatWest’s digital assistant, Cora, to create and explore new customer experiences.