The Human Edge in Branch Banking: Defining the Relationship-Centered in a Digital Age
As digital banking reshapes customer preferences, branches have a unique opportunity to redefine their role as essential touchpoints in fostering trust and loyalty. Seun will speak to the unique value that human-centered service provides in a technology-driven world.  Gain actionable strategies to transform your branches into vital components of an omnichannel banking experience. Drawing on cutting-edge examples and future trends, this session will demonstrate how branches can go beyond transactions to deliver personalized, high-impact engagements.
Seun Aiyese - Southern Bancorp

Designing Human Centered AI Financial Experiences 
This presentation explores human-centered design for AI experiences, balancing the transformative power of new and rapidly changing technology with ethics to create systems that build trust, respect human agency and enhance customer experience.