Optimizing the ATM Channel while Balancing the Customer Experience
Optimizing the ATM channel involves enhancing both the operational efficiency of ATM networks and the overall customer experience. This includes strategies using data-driven approaches to understand customer behavior and improve ATM location, functionality, and security. 
Paul Mattison - Bank of America, USA
Peter Pizzutelli - Diebold Nixdorf

Upskilling Branch Staff: Building Advisory Excellence from Within
Examine how retail banks can transform transaction-focused branches into financial advisory hubs by developing existing talent. We explore practical strategies for upskilling current employees through targeted training, mentorship, and technology integration—creating a seamless transition that preserves team cohesion while meeting modern consumers' demand for personalized financial guidance.
Robert Williams - Minnwest Bank