Explore the transformative potential of AI in banking, focusing on its dual role in enhancing customer relationships and combating sophisticated fraud. AI technologies are revolutionizing how FIs understand and serve customers—shifting from transactional interactions to meaningful relationships through predictive analytics and conversational AI that enable personalized, 24/7 service. Simultaneously, as digital scams grow increasingly sophisticated,  AI offers powerful solutions for real-time fraud detection through transaction pattern analysis and AI-driven insights. Experts discuss how AI enhances customer engagement, creating more human banking experiences, and how emerging scam tactics can be tackled by AI-driven preventative measures.
 

Alex Jimenez, Lead Principal Strategy Consultant, Backbase