With Americans losing $2.95 billion to impersonation scams in 2024 and an estimated 70% of scam calls utilizing phone number spoofing, financial institutions face unprecedented threats from caller ID manipulation. This expert roundtable addresses the surge in bank impersonation schemes where fraudsters spoof legitimate customer service numbers to extract confidential financial information.

Participants will discuss the latest attacks, how criminals are slipping through existing defenses, and will discuss the successful ways to combat these forms of fraud.  Key session topics include analyzing sophisticated AI-powered voice cloning attacks, implementing real-time call verification systems, and developing comprehensive customer protection programs. With 43% of consumers now filing robocall complaints and 69% of contact center leaders reporting fraud impacts on their bottom line, attendees will collaborate on actionable strategies to restore customer trust while maintaining seamless banking communications and operational efficiency.