Terry Godwin is the Manager of Customer Identity & Access Management at Navy Federal Credit Union, the world's largest credit union. With over 17 years of experience spanning contact center fraud, marketing, digital notifications, and IT, Terry brings a unique perspective to the intersection of security, technology, and member experience. As the leader of CIAM, Terry oversees authentication for over 13.5 million members across digital banking, voice, and other channels, while driving strategic direction, enhancing member experience, and ensuring robust security measures that stay ahead of emerging trends and technologies.