In this session, experts will explore the creation of a comprehensive fraud risk management system for Zelle's real-time payments platform. Zelle's growth in 2023 was significant, with 2.9 billion transactions totaling $806 billion—a 28% increase from the previous year. While fraud and scams affected less than 0.1% of these transactions, the attention received in the media has been disproportional. The discussion will cover:

• Technical infrastructure needs to support Zelle's expanding services and transaction volume
• AI implementation strategies for fraud prevention and cultivating an AI-focused team culture
• Utilizing transaction data analysis to benefit the broader real-time payments sector