James Popalis is Senior Vice President, Channel Performance at Scotiabank, where he leads the strategies and teams that drive performance, growth, and client outcomes across the Bank's client-facing channels, including Branches, Virtual Advice, and the Global Client Experience Centers. Together, these channels support more than 14,000 employees serving over 8 million clients across Canada.

With more than 25 years of financial services experience, James leads the teams responsible for enabling Scotiabank's frontline channels to perform at their best. By connecting strategy, execution, and continuous improvement, he helps ensure employees have the tools, insights, and support they need to deliver exceptional advice and client experiences.

Since joining Scotiabank in 2015, James has held leadership roles across channel strategy, client experience, and enterprise transformation. He has established a reputation for driving large-scale change, developing high-performing teams, and delivering meaningful outcomes for clients, employees, and the business.

A strong advocate for inclusive leadership, James believes empowered teams are the foundation of success for our employees, clients, and the Bank.