Banks and Wealth management firms are comfortable using generative AI (GenAI) for document research and message drafting. Agents that execute workflows across the front office, trust administration, and compliance draw more hesitation. Backbase panelists discuss what it takes to move an agentic AI assistant from pilot to production, following the firm's acquisition of Kasisto, a conversational banking and agentic wealth assistant. The conversation covers guardrails for agents that touch live workflows, token economics, model routing, and the role of small language models hosted on institutional infrastructure.