Full Name
Michelle Thompson
Job Title
Director, Digital Program Management
Company
Nationwide Insurance
Speaker Bio
Michelle Thompson is a Director of Digital Product Management at Nationwide with over 25 years of combined experience in customer engagement, contact center operations, and enterprise product management. She currently focuses on enabling conversational capabilities to improve customer and associate experiences. Michelle brings a frontline-to-strategy perspective on how human and AI collaboration can help teams rethink how to deliver smarter service, stronger operational outcomes, and better customer experiences.
Speaking At
