Full Name
Oliver Fordham
Job Title
Head of Conversational Banking
Company
Nationwide Building Society
Speaker Bio
Oliver Fordham is Head of Conversational Banking at Nationwide Building Society, leading strategy, transformation and performance across AI-powered customer interactions, messaging, chat and voice channels. Recognised as one of the UK's leading conversational AI practitioners, he is passionate about simplifying customer journeys, scaling responsible AI and helping organisations deliver more human, seamless and effective customer experiences.
Speaking At
