Mastering the Art of Customer Engagement and Retention

This panel will discuss why FIs struggle to keep up with the needs of their clients, especially around the most popular and important products, and why it is more critical than ever to modernize every product and every touchpoint.

Moderator:
David Shipper, Strategic Advisor, Datos Insights
Speakers:
Miguel Cintron, SVP of Deposit & Payment Products, EverBank
Thomas Hancock, SVP; Payments, Transfers & Orchestration, Truist
Shana Salyer, Director, Product Marketing, i2c