Partnering Together on the Closed Cash Cycle Journey

Join us for an exciting look at Wells Fargo’s strategy and best practices behind the closed cash cycle journey. What is a closed cash cycle? It is the movement of cash through an ecosystem via recycling technology where cash is deposited and can immediately be available for withdrawal? This limits involvement from branch staff and returns their attention to where it matters most: your customers. Walk with us as we learn more about the driving force behind Wells Fargo’s decision to recycle, what worked, and which lessons were learned along the way. This session will be introduced by Ted Sapp, Account Director, Enterprise Accounts, Diebold Nixdorf. 

Chair:
Rowan Berridge, Senior Manager, Datos Insights
Speaker:
Frank DiGangi, Executive Director, Cash Handling Hardware Performance and Branch Adoption, Wells Fargo


How can the branch survive in today's digital world?

Changing customer behaviours, declining footfall and rising branch overheads are putting a squeeze on the branch banking model, yet having a physical presence is still critical for banks. With cash usage remaining resilient, banks must continue to over transactional services but the branch can be so much more than a place for cash handling. A successful branch strategy is one that can harness the bank’s differentiators to recruit new customers, drive sales and provide an excellent overall customer journey. How should the branch adapt and evolve to remain relevant in today’s rapidly changing and increasingly digital world? 

Chair:
Rowan Berridge, Senior Manager, Datos Insights
Speaker:
Gillian Shaw, Manager, Datos Insights