Transforming Retail Banking: Bank Branch Systems Modernisation

This panel focuses on how FIs can upgrade traditional banking systems to enhance customer experience and improve operational agility. It explores innovative technologies and digital transformation strategies so that banks can transcend physical limitations and offer seamless, personalised banking experiences.

Moderator:
Tom Hutchings, Head of RBR Data Services, Datos Insights
Speakers:
Phil Barsoum, Consulting Partner, Kyndryl
Kelly Showerman, Vice President of Branches, MSU Credit Union
Norbert Thiel, CEO and Co-Owner, NG Branch Technology