Optimizing Self-Service Transactions to Transform the Retail Branch Model

Hear how Listerhill Credit Union has transformed their retail branch model to optimize member self – service transactions, modify branch hours, and reduce FT employee expenses. Hyosung has helped them achieve a 60% automation rate with only 1-2% teller assisted transactions between their 49 ITMs. This session will be introduced by Bill Budde, VP, Banking Strategy and Solutions, Hyosung

Chair:
Rowan Berridge, Senior Manager, Datos Insights
Speaker:
Mark Hightower, Vice President of Retail, Listerhill Credit Union