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Sessions, speakers, and timing are subject to change.

Retail Bank Transformation Americas
 

Regulatory Insight

  • CFPB Priorities for the Coming Year
    In this session, hear about the top priorities and concerns impacting consumer financial services on which the CFPB will be focused during the remainder of 2024 and beyond.
    Leslie Parrish, Deputy Assistant Dir., Consumer Credit, Payments, and Deposits Markets, Consumer Financial Protection Bureau
     
  • CFPB Rule 1033: A Regulatory Burden or a First Step Towards a New Open Banking System
    Embracing the imminent changes proposed by the CFPB's 1033 rule heralds a new era in financial services. This panel discussion will explore the rule's implications for open banking, consumer empowerment, and digital finance innovation. Industry experts will explore how institutions can seize the opportunities and manage the risks presented by open banking. Join us to unravel the transformative potential of the 1033 rule and how it shapes the future of banking for institutions of all sizes.
    Stewart Watterson, Strategic Advisor, Datos Insights
    Anthony Burton, SVP - Head of Open Banking, Truist
    Don Cardinal, Managing Director, Financial Data Exchange
    Brent A. Plummer, Counsel and VP, Privacy and Data Protection Legal, Bank of America
     
  • Q&A: Ask Your Regulator 
    Leslie Parrish, Deputy Assistant Director at the Consumer Financial Protection Bureau will answer financial institutions’ most pressing questions at Retail Bank Transformation Americas 2024.
    Leslie Parrish, Deputy Assistant Dir., Consumer Credit, Payments, and Deposits Markets, Consumer Financial Protection Bureau

Business Model Innovation

Branch Transformation

  • Keynote: Branch Transformation Redefined
    Retail financial institutions have an opportunity to offer a blend of digital and human interaction and a seamless experience across all channels so they can be there for customers when, where, and how they choose.  Wells Fargo’s Head of Branch Systems and Transformation will provide a behind-the-scenes look at how the bank is preparing to optimize this potential.
    Brad Nolan, Head of Branch Systems and Transformation Consumer, Small & Business Banking, Wells Fargo
     

  • Leading Change: Getting Buy-In for Retail Transformation
    In this fireside chat, hear how Centier Bank created a shared vision for the branch and built consensus among key stakeholders, resulting in faster decision-making and change adoption.
    Ben Hopper, Managing Director of Retail Strategy, Adrenaline
    Deborah Lumpkin, Senior Partner, Centier Bank
     

  • Expanding Customer Access with Unique Approaches to Branch Transformation
    With today’s technology and distribution options, financial institutions can redefine their branch strategy by using both interactive self-service AND expanding access with branded ATMs.  Join NCR Atleos as we present case studies on how financial institutions are leveraging this approach as part of their strategies.
    Lauren Morrison, Vice President of Card Products and Services, VyStar
    Steve Nogalo, General Manager - North America, Banking, NCR
    Steve Pierce, Vice President, Innovation, Black Hills Federal Credit Union
     

  • Optimizing and Harnessing the ATM Channel for Efficiency 
    A robust self-service network can provide FIs with new ways to optimize costs; moreover, strategically deployed ATMs can supplement reduced branch networks, maintaining brand presence and providing not just cash services but also enhanced remote services.
    Hyosung and customer bank 
     

  • Transforming Retail Banking: Unveiling the Power of Branch Virtualization
    Join the experts from Microsoft, Kyndryl, and NGBT for this panel discussion as they delve into the realm of branch virtualization within retail banking, exploring its multifaceted impact on customer engagement, operational agility, and cost-effectiveness.
    NGBT, Microsoft and customer bank
     

  • How Rockland Trust is Modernizing Branch Operations
    Hear how Rockland Trust is using new tools in branch operations to improve execution, reduce audit risk and free up branch employees time for more customer facing activities.
    Jennifer Banks Goulart, VP, Branch & Security Operations, Rockland Trust
    Pete Daugherty, Solutions Consultant, Financial Services, Zebra Technologies

Customer Experience

  • Keynote: Delivering Digital Capabilities to Provide Seamless Connected Channels
    As the person at the helm of Truist’s digital banking strategy, Sherry will discuss how, under her leadership, the bank continues to deliver key digital capabilities to ensure it is providing seamless connected channels that meet clients when, where, and how they desire through innovative technology and touch.
    Sherry Graziano, Head of Digital, Client Experience and Marketing, Truist
     

  • A Strategic Approach to Digital Evolution in Finance – Decoding Build vs. Buy
    Join Grant Karsas as he discusses the complexities of the "build vs. buy" dilemma, offering a recent case study from a digital banking implementation he led.
    Grant Karsas, Vice President of Digital, Travis Credit Union
     

  • Datos Insights Consumer Financial Behavior Study Results
    This in-depth analysis equips financial institutions with a better understanding of what truly captivates and retains a consumer’s interest. By unraveling the factors that compel consumers to forge long-lasting financial partnerships, financial institutions can gain a competitive edge in the market.
     

  • Roundtable: Implementing Data Strategies and Leveraging AI to Advance Customer Experience
    By harnessing the value of customer data, financial institutions can provide personalized interactions through each channel, elevating the value of the customer's relationship with the financial institution to the level of a trusted financial advisor: "Know me, protect me, look out for me."
    Stewart Watterson, Strategic Advisor, Datos Insights
    Shantala Sadananda, President, BFS, CME & Emerging Markets SBUs, Innova Solutions
     

  • Roundtable: Navigating Innovation During the Age of AI: The Intersection of Technology, Customer Experience, and Operational Efficiency in Lending and Deposits
    To align the credit application experience with customers' expectations, financial institutions need to orchestrate their processes and use AI techniques such as machine learning to target their offers, streamline the application process, manage credit risk, and advance the customer relationship.
    Ron van Wezel, Strategic Advisor, Datos Insights
     

  • Balancing Customer Experience and Fraud
    This conversation will examine the balance between providing a positive customer experience and delivering robust fraud prevention in today's complex environment.
     

  • What Bankers Should Know About Gen Z
    Gen Z’s expectations of their primary financial institution differ from those of their predecessors. Join Datos Insights for a discussion of what makes this generation tick, what Gen Zers expect, and how to deliver it as part of the customer experience.
     

  • Reaping the Rewards of Digitized Onboarding
    The customer onboarding process is central to financial institutions’ client acquisition and retention. Customer onboarding and new account opening both create pathways for engagement. Creating efficiencies in the onboarding experience using modern technology can enhance opportunities for cross-selling and strongly establish customer relationships.
    Perry Rotella, Managing Dir., Financial Services, Box
     

  • Cracking the Code: Transforming Data into Actionable Strategies for Retail Banking Growth
    In the dynamic landscape of retail banking, understanding and responding to customer needs is more critical than ever. In this session, Erin Cohee, VP of User Experience at OneUnited Bank, unravels the complexities of utilizing AI, banking data, and innovative strategies to deliver actionable insights. The session draws on real-world examples from OneUnited Bank, illustrating how proactive communication, personalized approaches, and empathy can turn customer data into a successful customer journey. "Cracking the Code" provides attendees with tangible strategies to bridge the gap between understanding customer needs and implementing effective solutions in the fast-evolving landscape of retail banking.
    Erin Cohee, Vice President, User Experience, OneUnited Bank

Payments Modernization

  • A Confusion of CBDCs: What Is Really Going On?
    Join a CBDC expert as he cuts through the fog and presents what is really going on in the world of CBDCs and highlights the real issues involved in CBDC development.
    Dr. Franklin Noll, Lead Payments Specialist, Federal Reserve Bank of Kansas City
     

  • Does Payments Innovation Drive Consumer Engagement?
    From embedded finance to open banking and real-time payments, consumers have the power of payments at their disposal; Akita Somani will explore what the increasingly omnichannel payments landscape means for banks trying to drive consumer engagement.
    Akita Somani, Senior Vice President, BNPL/POS Lending, U.S. Bank
     

  • Real-Time Payments To Improve Customer Experience
    Real-time payments in the U.S. have arrived, with FedNow gaining traction across the banking ecosystem, alongside The Clearing House RTP.  What will the impact be of real-time payments on the customer experience in banking, P2P and commerce?   
    Thad Peterson, Strategic Advisor, Datos Insights
    Philip Sprague, AVP, Federal Reserve Bank of Boston for the FedNowSM Service Program