Shanthi is the Co-founder and CEO of Casap, a member-first disputes and fraud automation platform that transforms negative experiences into positive loyalty building opportunities. Prior to founding Casap, Shanthi spent 6 years scaling Robinhood and launching multiple products including Crypto & 24/7 live support. She saw first-hand how inefficient back-office ops ate into the bottom line and led to terrible member experiences. With a focus on reducing cost, she found massive savings and member satisfaction in launching self-service flows and streamlining fragmented and regulated processes. She founded Casap to level the playing field and enable financial institutions to compete on the value they provide while building trust through truly differentiated member experiences at a fraction of today’s cost.