Ciera Armstrong is the Cybersecurity Senior Manager of CIAM at BECU, where she has pioneered identity for the last decade and led the credit union's member & customer identity and access management (CIAM) capability since its inception in 2021. She owns the vision, strategy, and roadmap for CIAM, modernizing authentication across the entire member lifecycle. Her identity work sits at the intersection of member experience, technical enablement, and security — strengthening fraud defense while keeping authentication seamless for members.