Every outbound call your institution makes is an identity moment. Bad Actors often interact with your customers by spoofing trusted phone numbers and impersonating your organization. The result is diminished customer trust, reputational damage, and increased fraud risk. As one of the most targeted industries for financial crime, financial institutions must rethink how they secure every customer interaction.

This fireside chat explores the authentication and identity challenges embedded in voice communications, from caller authentication and phone reputation scoring to technologies that prevent unauthorized use of institutional phone numbers. Participants will gain practical strategies strengthening identity verification, reducing fraud, and delivering a more secure and trusted customer experience.