Name
The False Positive Paradox: Reclaiming Revenue Lost to Overly Conservative Fraud Controls
Description

Many banks don't know how much revenue they're leaving on the table through declined legitimate transactions. Fraud controls are blocking good customers at checkout, but these declines often get buried in customer abandonment metrics rather than flagged as control failures. The challenge is quantifying the invisible cost of false positives and creating accountability for revenue loss alongside fraud loss. This roundtable brings together executives to discuss how to address this issue and learn how to measure the full P&L impact of their controls, recalibrate thresholds without weakening defenses, and build business cases for authorization optimization investments that benefit the institution.