Date & Time
Tuesday, November 18, 2025, 11:35 AM - 11:55 AM
Name
Beyond Acquisition: Strategic Insights for Relationship-Driven Banking
Description

Analysis reveals consumers consistently maintain several financial relationships across generations, indicating market saturation. Key findings from Datos Insights' new research suggest financial institutions should pivot from acquisition-focused strategies to relationship deepening approaches. Generational behavioral differences present targeted engagement opportunities. These insights demonstrate that sustainable growth lies in maximizing existing customer value rather than pursuing costly acquisition tactics that increase churn and diminish profitability.

Moderator:
Moderated by David Albertazzi, Director, Retail Banking & Payments Practice - Datos Insights, USA