Derrick Aguilar is Chief Experience Officer at PenAir Credit Union, overseeing branches, the contact center, operations, marketing, and wealth management. With 23 years in financial services, he is leading the transformation and expansion of PenAir’s branch network by modernizing physical spaces, integrating digital tools, and reimagining frontline roles to elevate member engagement. Passionate about purpose-driven growth and operational excellence, Derrick brings a strategic lens to delivering experiences that meet evolving member expectations and strengthen community connection.