Gillie is Head of Product at Refine Intelligence. She leads the transformation of manual, high-friction fraud and compliance workflows—like EDD refreshes and scam investigations—into digital engagements that improve the customer banking journey and relieve frontline teams.

Previously, Gillie was a product manager at VitalAire, a Canadian leader in home healthcare, and UX lead at Diagonal Studio. Her work blends experience design and compliance tech to reduce friction, build trust, and help banks navigate modern customer engagement with clarity and empathy. She focuses on turning compliance into an opportunity for connection, not frustration, between banks and their customers.