Full Name
Eddie Lopez
Job Title
SVP, Head of Journey Architecture
Company
Truist
Speaker Bio
A 25-year expert in client strategy, Eddie Lopez serves on the Truist Experience, Journeys and Service Design (XJSD) leadership team as SVP, Head of Journey Architecture. In this role, Eddie and his team of journey architects lead the development of holistic prospect and client experience strategies that enable the delivery of positive, meaningful interactions across all touchpoints.
