Join this discussion as we address the critical challenge of managing workforce changes as baby boomers retire while AI transforms traditional roles. This session explores three key areas: capturing decades of institutional knowledge before it walks out the door with retiring employees, reimagining career pathways as entry-level positions in claims, underwriting, and customer service become automated, and developing new succession planning strategies when technology disrupts traditional career ladders. Participants will learn actionable approaches for preserving expertise, creating relevant skill development programs, and building leadership pipelines suited for the industry's evolving digital landscape.