Financial crime teams are frequently saturated by a huge volume of alerts, mostly triggered by legitimate customer activities stemming from house sales, home renovation projects, international tuition payments and others. The traditional method of chasing customers looking for information over the phone often yields minimal results while creating high friction. Join this session to hear how one institution addressed this long-standing problem by incorporating user-friendly digital inquiries for customers to clarify account activity. The expert panelists will also share how this institution benefited from this innovative approach and extended it to check fraud investigations, empowering customers to become partners in fighting crime.